Services

Practical support for operational and commercial change.

An engagement can be a focused piece of analysis, a defined transformation project or hands-on leadership through a period of change. The scope is built around the business problem and the outcome we agree at the start.

Operations & Profitability Diagnostic

Usually 2–3 weeks

This may be useful when

You can see that the business is working harder than it should, but the source and cost of the problem are not yet clear.

What you will have at the end

A shared view of the operational issues, their commercial impact and a practical order for addressing them.

The work can include

Leadership briefing and review of the available business information
Targeted interviews with the people closest to the work
Assessment of workflows, responsibilities, systems, controls and reporting
Prioritised recommendations and a 90-day action plan

Workflow & Service Delivery Redesign

Usually 4–8 weeks

This may be useful when

Delivery is inconsistent or heavily manual, work is being lost between people or systems, or too much depends on individual knowledge.

What you will have at the end

A workable delivery model with clearer ownership, standards and visibility for both the team and leadership.

The work can include

Current and future-state workflows
Responsibilities, decision points and service standards
SOPs, checklists, templates and quality controls
Implementation plan, team training and adoption measures

Sales & Commercial Operating Model

Usually 4–8 weeks

This may be useful when

The sales structure, support model, account allocation, targets or incentives no longer reflect the commercial strategy.

What you will have at the end

A sales operating model that connects the structure of the team with the way revenue is planned, managed, supported and measured.

The work can include

Sales leadership, team and coordinator support structure
Account segmentation, territory and patch allocation
Targets, KPIs, scorecards and incentive-plan design principles
Sales-to-delivery handovers, reporting, system changes and implementation

Systems, Technology Stack & CRM

Usually 4–12+ weeks

This may be useful when

The business is selecting or replacing a system, not using its current platforms well, or paying for technology that does not fit together.

What you will have at the end

Clear business requirements and a system approach that supports the way the business needs to operate.

The work can include

Business requirements, user needs and capability assessment
Review of platforms, licences, integrations, ownership and procurement
Platform recommendation, solution design or implementation planning
Data, configuration, testing, training, governance and adoption

Transformation & Fractional Operations Leadership

A defined program or 1–3 days per week

This may be useful when

The organisation needs experienced operational leadership through growth, restructure, integration, parental leave or a major change program.

What you will have at the end

Clear operational ownership for the period of change, with agreed priorities, visible progress and an orderly handover.

The work can include

Defined mandate, priorities, responsibilities and measures
Program plan, operating cadence, decisions, risks and reporting
Cross-functional delivery and stakeholder management
Documentation, capability transfer and handover

Additional expertise

Trusted senior specialists can be included when the brief requires them.

I lead the engagement and remain accountable for bringing the work together. Where specialist depth would improve the outcome, I can bring in experienced support for a defined part of the scope.

This may include areas such as technology strategy, independent procurement review or strategic foresight. The responsibilities, deliverables and commercial arrangements are agreed upfront.

Start with the business problem

You do not need to decide which service fits.

Tell me what is happening, what it is affecting and what you need to be different. We can determine the most useful starting point from there.

Contact Steph